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Top 5 FAQs when ordering blinds online

Posted By: Kingston Blinds Direct

Date: 29th March 2017

Category: Blinds

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When purchasing blinds online, it’s important to understand the ordering process to ensure you know exactly what to expect. Here at Kingston Blinds Direct, we are dedicated to providing each and every one of our customers with the highest level of service possible, making sure they are all fully informed every step of the ordering process.

This article will serve to explain our top 5 frequently asked questions when ordering blinds online, so you are fully informed prior to purchasing new blinds from us.

1. Do you offer any guarantees on your blinds?

We have such confidence in our blinds, that they are all backed up with product guarantees for the complete peace of mind of our customers. As such, when you purchase a set of made-to-measure blinds from us, you are immediately covered by our 3 year guarantee.

2. What is your returns policy?

As all of our blinds are made-to-measure, they are manufactured to fit the exact specifications of your windows. This means that we can only accept returns on products which are damaged or faulty when delivered to your property. If the packaging is damaged upon arrival, please sign for them as damaged and contact us within 24 hours to arrange a replacement; we will replace damaged or faulty goods with a new model of equal or similar value.

When it comes to blinds parts and accessories, we are happy to refund or replace the products, provided they are returned in the same condition that they were delivered. If you would like to arrange a refund or replacement for blinds parts and accessories, please get in touch to discuss; it’s worth noting that the buyer is responsible for the return postage costs.

3. How do I measure my windows for blinds?

Without the appropriate measuring instructions, you could end up under- or over-ordering when purchasing your new blinds online. As such, the experts at Kingston Blinds Direct have put together a comprehensive range of informative measuring guides, providing you with step-by-step instructions accompanied by clear diagrams to make the measuring process as simple and straightforward as possible.

4. Are your blinds child safe?

For households with young children, it’s imperative that child safe blinds are installed to prevent any accidents occurring while they are playing. All of our blinds fully comply with British Safety Standards and our wide range of blind parts and accessories, such as control chain safety clips and tensioning pulleys, have passed all of the required safety tests.

5. Do you offer a matching service for replacement blind slats?

If your blind slats have become worn or faded and you require replacement slats, our experts can identify which colour is needed to find the nearest possible match to your blinds for a seamless look.

Not only that, all of our blind slats are available in our express blind range, ensuring they are delivered within 3 days of the order being placed.

If you have any questions about ordering blinds with us, simply get in touch today! Alternatively, if you would like to place an order with us for a new set of blinds, just take a look on the product pages of our website and click on the relevant options.

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