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Returns Policy

We hope you're happy with your blinds, but if not, here's what we can do.

Although we cannot accept returns of made to measure items, we are of course happy to replace or refund you for any blind parts supplied that aren’t compatible with your blinds.
Making blinds

Blind parts & accessories

We’re happy to refund or replace any blind parts or accessories provided they are returned in the same condition that they where delivered. Please contact us to arrange your refund or replacement. The buyer is responsible for the return postage costs.

Made-to-measure blinds

Because our made-to-measure blinds are manufactured to your exact measurements and specifications we can only accept returns if the products prove to be damaged or faulty. If your blinds arrive and they or the packaging appear to damaged please sign for them as damaged and contact us within 24 hours to arrange a replacement. We will replace damaged or faulty goods on a like for like basis.

Technical Support

Because we have been manufacturing and installing blinds for over 15 years, our customer service team have first hand experience when it comes to measuring, installing and repairing all types of window blinds. That’s why our customer and technical support is the best you will find. So if you have a question regarding measuring, fitting or repairing your blinds call or email the people who know on 01482 319194 or email info@kingstonblindsdirect.co.uk

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